The planning process and development of IBI-aws has been profoundly influenced by a practical orientation and is based on the needs of our IT service department and the experience we have gained within our customer service. Out of this symbiosis a software has been developed, which is able to fully map all system requirements and at the same time feature simple installation and operation.
IBI-aws will allow you to inform your users always at the right time. To do so it provides two types of messages.
General Message— this type will appear on the users screen within a defined time frame. You can specifiy the users who are going to receive the general message.
Application-specific Message— this message type is an add-on to the general message. It will only appear if the user is actually using an application or if he is about to start an application. Thus important questions will be answered in the very moment they appear.
There are currently 3 different display modes available. Depending on the importance and urgency of the information IBI-aws will allow you to select the corresponding display mode.
Fullscreen — The message will fill the display entirely. After reading the information the user can close the message to clear the screen. He is then able to recall the information by calling up the message in the “history”. This mode is particularly useful for important and urgent information.
Insertion — The message will appear in the Windows task bar. With this mode the user will not be disturbed but may read the information as soon as his workload permits. This mode is suitable for information that has no urgent matter and thus does not need to be read at once but still is important.
Silent — This is the most discrete mode available. It changes the IBI-aws symbol beside the system watch into a flashing symbol and calls the users attention to a new message he has just received. To read the information the user will click on the symbol to display the message entirely.
Central Information Source
The system is source of information for employees in every functional area. In the administration sector service desk employees will immediatelly be notified whether users have been informed about incidents or maintenance. In the client sector the latest message will be displayed immediatelly. In addition, past and future messages can be displayed and thus will allow users to learn about upcoming maintenance and organize themselves accordingly.
Administors in particular appreciate one function: The blocking of the start of applications and the closing of running applications. This feature is particularly helpful if a maintenance service is performed which will cause problems if applications continue to run.
Most administrators are familiar with the command „net send“, yet receiving these kind of messages depends on certain basic conditions. New system software do not provide the service anymore. IBI-aws provides the simplicity of net send but, moreover, it comprises a variety of options.