User information for software updates
Challenge: preventing the use of an application during updates
It is a common service desk problem: the IT departement is planning a major software update for an application and (despite being notified accordingly in advance) users are still opening the application. The worst-case scenario is the update being prevented to take place by users accessing the application.
Solution: precise user information and end active sessions
With IBI-aws, you can precisely inform the affected users (in contrary to mass emails) and therefore generate greater awareness of your update. It is also possible to prevent users from starting the application and to end any active sessions.