Inform about maintenance work on a web portal
Challenge: effectively informing users about maintenance work on the web application
A typical service desk problem: There is some planned maintenance work on a web application (a time tracking app, for example), and despite having notified users accordingly via email and the intranet, the service desk is flooded with calls once the maintenance starts, greatly reducing service desk availability.
The reason is clear: Messages from the service desk sent via email and the intranet are often forgotten, ignored or not read. How do we effectively pre-warn users and inform them again directly, ideally during the maintenance, once they open the application that is being worked on?
IBI-aws solution (see the time tracking app example)
Create an application-specific notification for the time tracking application and formulate an according pre-warning.
pdf "Maintenance work in the web portal" as Download