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Use Case

Collaboration platform failure

User information in case of "Teams" malfunction

Challenge: The collaboration / communication platform (e.g. "Teams") fails

The global "Teams" disruption in January exemplified it: companies are increasingly dependent on a single, cloud-based platform to communicate and collaborate internally.
Even if such an important platform is up and running 99% of the time, this means one or more outages totaling 90 hours per year.
When the time comes, everything comes to a standstill and the service desk's phone lines begin to glow.

Solution: Inform proactively via an independent communication channel and reduce calls

The IBI-aws user information system is also there for you when telephone, 
e-mail, intranet or even collaboration platforms like "Teams" fail.
This independence keeps your IT's head above water even in the event of major disruptions: users can be informed proactively and effectively, which in turn results in a call reduction of up to 95%.